{"id":18225,"date":"2025-11-12T12:47:44","date_gmt":"2025-11-12T17:47:44","guid":{"rendered":"https:\/\/staging.southeastareatransitdistrict.com\/?page_id=18225"},"modified":"2026-03-19T11:24:42","modified_gmt":"2026-03-19T15:24:42","slug":"microtransit-services","status":"publish","type":"page","link":"https:\/\/www.southeastareatransitdistrict.com\/es\/microtransit-services\/","title":{"rendered":"Microtransit Services"},"content":{"rendered":"
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HOP & New London Smart Ride Micro-transit Services.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Welcome to SEAT’s micro-transit services, serving the areas of New London, Groton and Stonington in addition to our regular, fixed-route<\/a> services we provide to our local community. These micro-transit services are operated entirely through our SEAT HOP mobile phone app. As these are designed to work in addition to our fixed-route services, micro-transit cannot be booked for travel between two points already served by our fixed route services.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Service Areas, Times & The SEAT HOP App.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Our micro-transit services currently operate in the defined areas of New London, Groton and Stonington shown in the provided image.<\/p>

Service Times:<\/b><\/span>
Groton:<\/b> Weekdays from 6:30am until 6:30pm
Stonington:<\/b> Weekdays and Saturdays from 6:30am until 7:30pm
New London:<\/b> Weekdays and Saturdays from 8:00am until 11:59pm<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Our HOP Services in New London, Groton and Stonington are open to all and serve their respective zones with a demand response service at the above listed times and days. To get started, download the SEAT HOP app.<\/b><\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\n\t\t\n\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\tDownload on the App Store\t\t\t<\/span>\n\t\t<\/span>\n\t<\/a>\n\n\t\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\tDownload on Google Play\t\t\t<\/span>\n\t\t<\/span>\n\t<\/a>\n\n\t\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How To Use SEAT's Micro-transit Services.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Once you’ve downloaded the SEAT HOP app and signed in, you’ll be able to explore on-demand services available in your area. Simply scroll left and right to navigate between the services. Available services will be shown along with their daily schedule, fare and service radius. <\/p>\n

Once you provide an Origin and Destination, the SEAT HOP app will provide an estimated drop-off window. Once you have confirmed your requested ride, the HOP app will keep you updated with your arrival estimate. Follow your assigned vehicle in real time all the way through to your destination. <\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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SEAT’s micro-transit services also accept one-way cash fare in addition to the pre-paid pass offerings via the SEAT HOP app. SEAT period passes and 10-Ride passes are NOT accepted on SEAT HOP services. <\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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SEAT Micro-transit No-Show Policy.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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Last Updated: October 1, 2022<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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A \u201cno show\u201d is defined as either not showing up at a pick-up location within the wait period or cancellation with less than two (2) hours\u2019 notice prior to the scheduled pick-up time.<\/p>\n

Excessive \u201cno shows\u201d decrease operational efficiency, increase operating costs, and negatively impact all customers who suffer a degradation of service.<\/p>\n

As a result, SEAT has implemented the following \u201cno show\u201d policy effective October 1, 2022, for all its Micro-transit service, which is currently the Stonington HOP and New London Smart Ride.<\/p>\n

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  • If a customer no-shows or late cancels two (2) times within a seven (7) day period, service will be suspended for seven (7) days.<\/li>\n
  • A second suspension within a six (6) month period will result in a fourteen (14) day service suspension.<\/li>\n
  • A third suspension within a six (6) month period will result in a twenty-one (21) day service suspension.<\/li>\n
  • A fourth suspension within a six (6) month period will result in a six (6) month service suspension.<\/li>\n<\/ul>\n

    A service suspension may be appealed to the Operations Manager, in writing upon notice of the suspension.  A review will be conducted, and a written decision will be rendered within five (5) business days upon receipt of the written appeal.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    HOP & New London Smart Ride Micro-transit Services. Welcome to SEAT’s…<\/p>","protected":false},"author":1,"featured_media":18041,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-fullwidth.php","meta":{"footnotes":""},"class_list":["post-18225","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"\nMicrotransit Services - Southeast Area Transit District<\/title>\n<meta name=\"description\" content=\"Welcome to SEAT\u2019s micro-transit services, serving the areas of New London, Groton and Stonington in addition to our regular, fixed-route services we provide to our local community. 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